Terms & Conditions
Eligibility
Customers must be 21+ or 18+ depending on the nature of the product and provide a valid government-issued ID upon delivery.
The name on the ID must match the name on the order.
Delivery Areas & Fees
We deliver within the following zip codes: 50309, 50314, 50316, 50317, 50312, 50311, 50310, 50313, 50320, 50315, 50321.
Delivery fees are based on zip codes:
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50309 / 50314 / 50316 / 50313: $10
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50317 / 50312 / 50311 / 50310: $15
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50320 / 50315 / 50321: $25
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Any other zip codes: Contact us for a quote.
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Free delivery on orders over $150
Order Minimums & Payment
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Minimum order amount: $15.
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Payment must be made online before delivery.
Delivery Scheduling & Time Slots
Customers can select a preferred delivery window at checkout.
Available delivery windows:
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Morning: 12 PM - 12:30 PM
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Afternoon: 2 PM - 2:30 PM
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Evening: 4 PM - 4:30 PM
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While we do our best to meet selected time slots, delays may occur due to traffic, weather, or order volume.
Age Verification & Order Acceptance
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The recipient must be present at the time of delivery.
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If the recipient is unavailable or fails ID verification, the order will be canceled and refunded with a 50% restocking fee deducted from the refund.
Restricted Items
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Certain products (e.g., specific tobacco items, vape products) may be subject to local regulations.
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We reserve the right to refuse delivery of restricted items.
Refunds & Returns
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All sales are final. No refunds or returns on delivered items unless a product is defective.
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Any issues must be reported within 24 hours of delivery.
Cancellations
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Orders can be canceled up to 2 hours before the scheduled delivery time.
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If a cancellation request is made after dispatch, the order will be refunded with a 50% restocking fee deducted from the refund.
Liability
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Once an order is delivered and signed for, Shag is not responsible for loss, theft, or damage.
Policy Updates
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Shag reserves the right to update delivery terms at any time.